SLT-Mobitel Junior Executive / Executive Job Vacancies 2026
Junior Executive / Executive – Customer Resolutions Management
SLT-Mobitel has announced a career opportunity for the position of Junior Executive / Executive – Customer Resolutions Management. Candidates with suitable educational qualifications, communication skills and customer-service abilities can apply for this position.
📌 Job Vacancy Details
💼 Job Role & Responsibilities
- Respond to customer inquiries through digital and non-voice communication channels while maintaining the required service standards.
- Handle customer complaints and service requests until they are fully resolved by coordinating with the relevant teams and stakeholders.
- Resolve customer-related issues within the specified turnaround times and applicable service-level guidelines.
- Provide professional, courteous and customer-focused assistance to improve customer satisfaction and loyalty.
- Forward relevant customer feedback and recommendations to the appropriate teams to support product and service improvements.
🎓 Qualifications & Requirements
- Successful completion of the G.C.E. Advanced Level Examination or a Diploma in Management or a related field from a recognized institution.
- Around 1–2 years of experience in a Contact Centre or Customer Service role will be considered an added advantage.
- Strong verbal and written communication skills in Sinhala and/or Tamil, together with a good command of English.
- Good interpersonal, problem-solving and customer-handling abilities.
- Ability to multitask efficiently in a fast-paced, customer-focused working environment while maintaining accuracy and professionalism.
- Proficiency in Microsoft Office applications including Word, Excel, PowerPoint and Outlook.
📩 How to Apply
Interested and eligible candidates should prepare an updated CV and send it by email to the SLT-Mobitel careers team.
Recommended Email Subject:
Application – Junior Executive / Executive – Customer Resolutions Management
Note: A closing date is not displayed in the supplied vacancy advertisement. Candidates are advised to apply while the vacancy remains available.
🖼️ Official Job Advertisement
Check the complete SLT-Mobitel Junior Executive / Executive vacancy advertisement below.
❓ Frequently Asked Questions
What is the SLT-Mobitel vacancy?
The vacancy is for Junior Executive / Executive – Customer Resolutions Management.
What educational qualification is required?
Applicants should have completed G.C.E. Advanced Level or hold a Diploma in Management or a related field from a recognized institution.
How can I apply for the SLT-Mobitel job vacancy?
Eligible candidates can email their updated CV to careers@mobitel.lk.
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